Shipping & Returns
Shipping Policy
Thank you for shopping with Keeping Balanced!
We are committed to delivering high-quality stationery products with prompt and reliable service. Please review our shipping and returns policy below:
-
Processing Time: Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
-
Shipping Rates: Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. We offer various shipping options, including standard and expedited delivery.
-
Shipping Methods: We offer standard shipping with USPS. Delivery times may vary depending on your location.
-
Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided.
-
Delivery Times: Estimated delivery times are as follows:
-
Standard Shipping: 3-5 business days
-
-
International Shipping: We currently do not offer international shipping.
-
Missing or Damaged Items: If you receive a damaged or incorrect item, please contact us within 5 business days of receiving your order. We will assist you in resolving the issue promptly.
Return & Exchange Policy
-
Return Window: We offer a 5-day return window for all items purchased. You may return any unused and unopened items within 5 days of receiving your order for a full refund or exchange.
-
Return Conditions: To qualify for a return, items must be:
-
In their original, unused, and unopened condition.
-
In the original packaging, if applicable.
-
-
Return Process:
-
Contact our customer service team at info@keeping-balanced.com within 5 days of receiving your order to initiate a return or exchange.
-
You will be provided with a return authorization number (RAN) and instructions for sending the item back.
-
Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged or incorrect items).
-
-
Refunds: Once your return is received and inspected, your refund will be processed within 7–10 business days. The refund will be issued to the original payment method.
-
Non-Returnable Items: Please note that certain items, such as custom or personalized stationery, may not be eligible for return or exchange.
Contact Us
If you have any questions or concerns about your order, shipping, or returns, please don't hesitate to reach out to our customer service team at info@keeping-balanced.com. We are happy to assist you!